At Sparsh Senior Care, a part of Umang Bharati Care Foundation (NGO), we are committed to transparency and user satisfaction. This policy outlines the terms and conditions under which payments are made and refunds may be considered for services purchased through our platform.
1. Non-Refundable Services
∙ Subscription and membership fees are non-refundable once the payment is successfully processed.
∙ Services such as caregiver profile verifications, background checks, and other one-time services are non-refundable after they are initiated.
∙ Unused or partially used subscriptions, memberships, or services purchased under the marketplace model are non-refundable, even if you close your account or cancel before the end of the subscription term.
2. Automatic Renewals and Cancellations (Marketplace Model):
∙ All paid memberships and recurring fee-based services will automatically renew at the end of the chosen term period unless cancelled by the user.
∙ If you cancel a subscription before the end of the term, you will continue to have access until the current term expires, but no pro-rated refund will be provided.
∙ Failure to cancel before the renewal date will result in charges for the next subscription period.
3. Refund Eligibility
Market-place model
Refunds may only be considered under the following circumstances:
∙ Service Interruptions: If our platform is unavailable for more than 72 hours due to technical issues, users may request a refund or account credit for the affected period.
∙ Payment Errors: In the case of duplicate payments or incorrect charges, users are eligible for a full refund upon verification of the error.
Full-service model
Refunds may only be considered under the following circumstances:
∙ Payment Errors: In the case of duplicate payments or incorrect charges, users are eligible for a full refund upon verification of the error.
∙ If services are terminated before the expiry of the plan, a pro-rata refund may be provided for the unused portion of the subscription, after deducting applicable cancellation charges. If termination occurs within the first three (3) months of the annual subscription, an amount
equivalent to three (3) months of the plan, plus applicable GST, will be deducted. If termination occurs after the completion of three (3) months, the refund will be calculated on a pro-rata basis for the unused portion of the subscription.
4. Restrictions on Refunds
Refunds will not be provided under the following circumstances:
∙ If services are terminated due to harassment, abuse, any form of discrimination , unsafe conditions, or misconduct by the Client, family members, or guests.
∙ If Sparsh Senior Care terminates the agreement due to non-payment, breach of agreement, or misconduct.
∙ If the Client makes direct payments to caregivers, subcontractors, or third parties (outside Sparsh Senior Care’s authorized process).
∙ If services are cancelled without the required notice period of 7 days.
5. Requesting a Refund
To request a refund, users must:
Email us at contact@sparshseniorcare.com with the following details:
∙ Your name and account details.
∙ The payment receipt or transaction ID.
∙ A brief description of the issue.
∙ Refund requests must be submitted within 15 days of the transaction.
6. Processing Refunds
∙ Approved refunds will be processed within 7–10 business days after verification.
∙ Refunds will be credited to the original payment method used during the transaction.
7. Disputes and Resolution
For disputes related to payments or refunds, please contact us at contact@sparshseniorcare.com. Each case will be reviewed individually, and we aim to resolve disputes amicably and promptly.
8. Contact Us
For further questions about our payment or refund policy, please reach out to: Email: contact@sparshseniorcare.com
