Sparsh Senior Care, part of Umang Bharati Care Foundation (NGO), provides users with flexible cancellation options. This policy outlines the terms for cancelling subscriptions and services offered through our platform. 

1. Subscription Cancellations 

Users can cancel their subscription at any time through their account dashboard on the Sparsh Senior Care platform. 

Upon cancellation: 

Access will remain active until the current billing cycle ends. 

• No partial refunds will be provided for cancellations during an active billing period. 

For recurring subscriptions, cancellation requests must be made before the next billing cycle to 

avoid automatic charges. 

2. One-Time Service Cancellations 

Services such as caregiver background checks, profile verifications, or job postings cannot be 

cancelled once the process has been initiated. 

If staff have already been identified and allocated to a service, cancellation may result in deductions or cancellation charges from any eligible refund. 

3. Notice Period 

A minimum of 7 days’ notice must be provided for cancellation of scheduled care services, 

unless otherwise required by law. 

Cancellations without the required notice period may result in forfeiture of service fees for that 

period. 

4. Termination by Sparsh Senior Care 

The Company reserves the right to cancel or terminate services immediately in cases of: 

Non-payment or default by the Client. 

Harassment, abuse, unsafe conditions, or misconduct by the Client, family members, or guests. 

In such cases, no refunds or credits will be issued. 

5. Direct Payments to Caregivers 

All payments must be made directly to Sparsh Senior Care’s official account. 

Sparsh Senior Care is not responsible for cancellations, refunds, or disputes related to payments made directly to caregivers, subcontractors, or vendors. 

6. How to Cancel 

To cancel a subscription or service: 

Log in to your account and navigate to the “My Account” section. 

Select “Cancel Subscription” or “Cancel Service” and follow the prompts. 

If you face issues, email contact@sparshseniorcare.com with your account details and the 

service you wish to cancel. 

7. Legal and Compliance 

All cancellations are subject to this policy and comply with applicable Indian consumer protection laws. 

8. Contact Us 

For further assistance regarding cancellations, please contact: 

Email: contact@sparshseniorcare.com